The quality management system, according to the ISO 9001 standard has been introduced since 2004, the certification authority was the company TÜV Management Service. Quality management system (ISO 9001)
- The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
- Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organisation’s quality objectives.
- Competent, empowered and engaged people at all levels throughout the organisation are essential to enhance its capability to create and deliver value.
- Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
- Successful organisations have an ongoing focus on improvement.
- Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
- For sustained success, an organisation manages its relationships with interested parties, such as suppliers.